Refund policy

LADUORA® offers a 30-day return window on eligible devices purchased directly from laduora.com. Returns must be initiated within 30 days of the original purchase date and are subject to the eligibility requirements and conditions outlined below. Approved returns will receive a refund of the eligible purchase price, with no restocking fee.

Returned products must be in their original packaging and in new or gently used condition, with all original accessories and components included. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We strongly recommend using a trackable shipping method, as LADUORA® cannot be responsible for return packages that are lost or damaged in transit.

Important Note: Items purchased at a discount of 30% or more are considered FINAL SALE and are not eligible for return.

This final-sale policy does not limit any rights or remedies that may apply to products received damaged, defective, incorrect, or otherwise covered by an applicable LADUORA warranty policy. 

Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. 

We are only able to issue refunds for LADUORA® products purchased directly from www.laduora.com. If purchased from another retailer, please contact them directly for information on their return policy.


FINAL SALE ITEMS


LADUORA DUO Hair Pods, facial serums, creams, and all other topical or consumable products are FINAL SALE and are not eligible for return, refund, or exchange.

Important Note: Items purchased at a discount of 30% or more are considered FINAL SALE and are not eligible for return.


7 Days Dead on Arrival (DOA) Guarantee


If your device arrives damaged or is not working, please follow the warranty process, contact our 👉customer support center for RMA authorization, and no charge for a return label within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge or you can choose to receive a full refund.

Shop with total peace of mind—every purchase at Laduora is 100% risk-free, guaranteed.


Return Request & RMA Instructions


To start a return or warranty-related request, please submit your information through our official 👉RMA Service Request form. 

This form is required to receive an RMA (Return Merchandise Authorization) number. To ensure proper tracking and authorization, all returns must be submitted through our official RMA Service Request form.

Information required in the form:
  • Billing First and Last Name
  • Order number 
  • Shipping address
  • Phone number
  • Product to be returned
  • Description of the issue you are experiencing with your device
  • Proof of purchase – you will attach a copy or image of your proof of purchase or order number. 
  • Serial number of your device (if available)
Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of LADUORA® and will not be covered by returns and warranty replacement policy.