We are conveniently located in Los Angeles, California. 

Absolutely! For all our customers in the United States, enjoy free shipping on orders over $30. For international shipping charges please visit our shipping policy page.

At LADUORA®, your peace of mind matters. While we strive to ensure every order arrives safely, we offer optional shipping insurance at checkout to protect against loss, theft, or misdelivery.

It is the customer’s responsibility to select this coverage if protection is desired. Without it, LADUORA cannot be held liable for issues that occur after a package has been marked as delivered.  LADUORA® is not responsible for lost or stolen shipments that have received a delivery confirmation from shipping carriers.

We offer worldwide delivery to customers across the globe.

Yes we do! However, we can only ship to P.O. Boxes with the 'Free Shipping' option, expedited or priority shipping is not available to P.O. Boxes.

Orders received before 2:00 pm will be processed the same business day.

Orders received after 2:00 pm will be processed the following business day.

Orders received after 2:00 pm on Friday, Saturday and Sunday will be processed on the following Monday.

Exclusions may apply, see product page for further details. Please note LADUORA® is closed to shipping on the weekends and statutory holidays.

Contiguous U.S. – 3 – 5 business days for ground delivery Expedited Shipping USPS Priority Mail usually take 1 – 3 business days depending on your location. (the Contiguous States only)
USPS Express Mail usually takes 1 – 2 business days depending on your location. (the Contiguous States only)
UPS Ground: 2 – 5 business days depending on your location.
UPS Next Day: 1 – 2 day delivery.
UPS 2nd Day Air: 2 – 3 business day delivery.

If you have an email address on file, you will receive a Shipment Notification email once your order has shipped. Simply click on the link to be redirected to the tracking page.

Laduora® is a safe and secure shopping destination. We do not store any sensitive data such as credit or debit card numbers. Laduora® uses top-rated providers for security. Our servers are certified Level 1 PCI DSS Compliant, ensuring the same level of security used by banks.

Yes. For international orders, any customs duties, import taxes, or carrier processing fees are determined by your local customs authority and are the responsibility of the customer. These charges are not included in your order total and are not collected by Laduora.

Customs agencies may delay or refuse delivery if duties and taxes are not paid. If an order is refused due to unpaid fees, the customer is responsible for any return shipping costs. In some cases, customs authorities may not release or return the package at all, and Laduora cannot be held responsible for those losses.

We believe in a customer-first policy. If you are not happy about our product or service, we offer a 30-day return window from the purchase date on all LADUORA® products for a full refund, no strings attached or a restocking fee.

Sale items marked with a discount of 30% or greater are FINAL SALE are not eligible for return.

If purchased from another retailer, please contact them directly for information on their return policy. We are only able to issue refunds for LADUORA® products purchased directly from www.laduora.com.

For more information, please visit our refund policy page.

At LADUORA® we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® products. LADUORA® warrants all LADUORA® devices that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for a period of one year from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.

For more information, please visit our warranty page.

If your device arrives damaged or is not working upon delivery, please contact our Customer Support team within 7 days of receiving your order to request RMA authorization.

A prepaid return shipping label will be provided at no cost

Once the returned device is received and verified, you may choose:

A free replacement, or
A full refund

This DOA guarantee ensures complete peace of mind for every purchase made at laduora.com

At Laduora, we put our customers first.If you are not satisfied with your purchase, we offer a 30-day return window from the date of purchase on all LADUORA® devices, with a full refund—no restocking fee, no hassle.

All returned products must be in their original box and in new or gently used condition, and the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping method to ensure a smooth return process.

Important Note: Items purchased at a discount of 30% or more are considered FINAL SALE and are not eligible for return.

We are sorry, but shipping fees are non-refundable. We do not provide return labels or do not process a restocking fee for returns. We are sorry, but shipping fees are non-refundable.

We are only able to issue refunds for LADUORA® products purchased directly from www.laduora.com. If purchased from another retailer, please contact them directly for information on their return policy.

To start a return or warranty-related request, please submit your information through our official 👉RMA Service Request form. 

At LADUORA® we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® products. LADUORA® warrants all LADUORA® devices that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for one year from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.

We recommend that you retain for your purchase — whether from www.laduora.com or another retailer — in the event that you need to return your purchase.

Yes. Customers are responsible for the cost of shipping the device to Laduora for warranty inspection, repair, or replacement.

Once the device is received and verified as eligible under our warranty, Laduora will cover the cost of shipping the repaired or replacement unit back to you.

Please note:
Shipping costs to Laduora are the customer’s responsibility.
We recommend using a trackable shipping service.
International customers are responsible for any applicable duties, taxes, or customs fees.

This policy helps us keep our warranty program fair, efficient, and accessible to all customers.

Order cancellation is only available before an order has entered processing. Cancellations must be completed directly through the customer portal or immediately after placing the order on the checkout confirmation page.

Once an order has been processed or shipped, it can no longer be canceled. At that point, please refer to our Return Policy for eligibility and return instructions after the item has been delivered. For full details, please visit our Refund Policy page.

If a cancellation is completed successfully, the refund will be issued to the original payment method and typically appears within 2–3 business days, depending on your financial institution.

Order edits are only available before an order enters processing and must be completed through the customer portal or immediately after checkout on the confirmation page.

Once processing begins or the order has been prepared for shipment, editing will no longer be available.

During promotions or high-volume periods, orders may process quickly, which may limit the time available to make changes.

If editing is completed successfully and results in a price difference, any additional charges or refunds will be automatically processed. Refunds typically appear within 2–3 business days, depending on your financial institution.

If the edit option is no longer visible, your order has already moved into processing and can no longer be modified. Please refer to our Return Policy after delivery for further options.

You can access your Laduora account at any time to view orders, manage subscriptions, and check your loyalty rewards.

To log in:

• Click the account icon at the top right of the page
• Log in to your customer account
• Enter the email address used when placing your order
• Follow the login steps sent to your email (password or login code)

Once logged in:

• Go to your Account Dashboard
• Open the Orders section

There you can view:

• Past orders
• Order details
• Tracking information (when available)

You can easily view and redeem your Loyalty points by logging into your Laduora customer account.

Here’s how:

1. Log in to your customer account
2. Visit the Rewards & Loyalty Program section in your account dashboard.
   

There you can:

• See your current points balance
• View available rewards
• Redeem your points for exclusive products and discounts

You can manage your subscription anytime through your Laduora customer account.
Here’s how:

1. Log in to your customer account
2. Visit the Manage Subscription section in your account dashboard.

From there, you can:

• Change your delivery frequency
• Skip an upcoming shipment
• Update your shipping address
• Update your payment method
• Swap products (if eligible)
• Cancel your subscription at any time before the next billing date

Important

• Changes must be made before your next billing date to apply to the upcoming shipment
• Once an order has been processed, it cannot be edited or canceled
• If you have trouble logging in, use the “Forgot Password” option on the login page

The DUO dimensions are: 2.25" Width (5.7cm) x1.70" Height (4.3cm) x 6.2" Length (15.7cm). The net weight is approximately 7 oz.

The DUO's compact and travel-friendly size allows you to carry it with you wherever you go, so you'll never miss a scalp and hair treatment.

The DUO is safe and gentle enough for everyday use, either morning or night. We recommend starting out at 5 minutes (one session) per day for the first few days. As your scalp acclimates, you can use it for longer and as frequently as desired (up to 30 minutes per day).

With the compact, cordless design, time passes quickly and does not interrupt with your daily activities whether you’re watching shows, or on the phone.

Yes and we hope you can check them out here: https://laduora.com/pages/before-afters

The longevity of Laduora DUO pods can vary depending on factors such as usage frequency and the amount of elixir dispensed during each application. On average, a single Laduora DUO pod is designed to last for approximately 10 applications. However, individual usage patterns may result in variations in the number of applications you get from each pod.

To charge DUO device, use the included micro USB cable and wall adapter. To fully charge your DUO device, connect to a power source for 4 hours. A fully charged DUO should last for approximately 10-12 treatments based on a 5-minute treatment time.

Please store the device and pod in a cool, dry place and at room temperature 23 +/-2 °C (ideally not a bathroom). During travel, please insert the silicone caps back into the pod teeth, as the low pressure inside the aircraft may make it easier for the pod to leak. If such a leak occurs, clean the pod with cotton swabs or alcohol pads, and dry it before use.

DUO water-based serum pods are designed for long-term storage, natural evaporation and slight formula changes may occur over extended periods. To ensure optimal performance and freshness, we recommend using your pods within 12 months of purchase and storing them in a cool, dry place away from direct sunlight.

If your pods are not stored correctly, i.e., not in a cool, dry place at room temperature (23 +/-2 °C), it may lead to blockage in the pod's teeth, preventing proper serum dispensing. If this occurs, apply some pressure when gliding the pod against the palm of your hand until you notice the serum starting to flow.

If the issue continues to persist, please don't hesitate to get in touch with our support team at info@laduora.com and we will make sure to help right away.

Preparation: Remove the DUO POD before cleaning.
- Wipe the device with the cleaning wipe included in the essential kit.
- Clean the device teeth with the cleaning brush included in the essential kit.
- Clean the pod with wet cotton swabs or alcohol pads.

Caution: * Do not let the device come in direct contact with water.
* If your pod leaks, remove the pod and wipe off the elixir before inserting it back into the device. Leakage is common but shouldn’t continue.

It’s a misconception that LEDs don’t work. Lasers have NOT been clinically shown to be more effective than LEDs. Instead, it’s been clinically shown that LEDs are effective for treating hair loss. Just look at our before & after photos here. Unlike lasers, LEDs cover a much wider area of your scalp and allow light energy to distribute evenly, while still penetrating deep enough to reach your hair follicles.

YES! The DUO device and pods are compatible with all hair types and is also suitable for those with a sensitive, dry, oily, or irritated scalp. If you have a specific concern about introducing microcurrent or light therapy to your routine, please consult your dermatologist. 

YES, the DUO works completely fine on color-treated hair and it will not strip hair of color treatments. 

No, the DUO elixir pod does not make you hair oily. It only uses oils as a medium to penetrate herbal extracts to the hair follicles deeper. 

All DUO elixir pods are made in California, USA. 

Our LADUORA Return & Renew Program makes it easy to recycle your used DUO pods — and get rewarded for it.

For every 10 used DUO pods you return, you’ll receive one FREE pack of DUO pods of your choice.

You can enter the program following link https://laduora.com/pages/return-and-renew

Yes, you can definitely use the DUO device without pod, and you'll still get benefits from device's red light therapy, microcurrent stimulation, therapeutic warmth, and scalp massage features. However, using the pod together with device can dramatically boost treatment results as it infuses potent & pure nutrients deep into follicles where it needed the most.

Yes! Many of our customers reported that they have noticed enhanced results by using DUO in conjunction with other hair growth products such as Rogaine.

Like any beauty device or product, your results will last as long as you continue to use it. You’ll see your hair return to its natural state in a few months after discontinuing use. 

It's best to talk to your doctor if you have epilepsy, heart conditions, a pacemaker, metal plates or pins, or if you are pregnant as there may be risks and contraindications for microcurrent treatment,  If you have any concerns please consult your physician as they will best be able to speak to your specific situation.

Out of an abundance of caution, we do not recommend using the DUO device if you have an active or recent cancer diagnosis. If you have any concerns please consult your physician as they will best be able to speak to your specific situation.

No, LUMEO is not replacing the VELVE Pro Wand. These two devices are designed to serve different skincare needs and can actually complement each other in your routine. Read the full article for a deeper comparison and details.

For best results, use Lumeo 3 to 5 times per week. It’s safe and gentle enough for daily use. Stay consistent — just a few minutes each day can deliver visible, lasting transformation.

Only 3 minutes total! Each facial zone (like the forehead, cheeks, under eyes, jawline, and neck) takes about 30 seconds. Lumeo automatically powers off after the session, so it’s easy to fit into your busy routine.

Most users notice a refreshed glow and reduced puffiness after the very first use. For deeper improvements—like smoother texture, even tone, and firmer skin—expect visible results within 4 to 6 weeks of consistent use.

For best results, we recommend applying our 8Pepta Activating Serum, formulated with science-backed ingredients that hydrate, plump, and enhance the results of your Lumeo treatment. It works synergistically with the device to boost glow and radiance.

Lumeo helps your skincare work better by increasing how much your skin can absorb,up to 836% more after just one use.

You can also use your favorite serum or moisturizer. Lumeo will help it sink in deeper and work more effectively.

These clinically backed wavelengths penetrate the skin to stimulate collagen production, boost circulation, and support cellular repair. Red light targets the surface layers to improve tone and texture, while near-infrared light works deeper beneath the skin to enhance elasticity and firmness.

Think of 4D Current Infusion® as a smart workout for your skin. This proprietary Laduora technology uses four distinct current waveforms designed to:

• Increase skin permeability by +836%* after just one use, helping active ingredients absorb deeper for maximum results
• Lift and tone by gently stimulating facial muscles
• Improve circulation for a fresh, healthy glow
• Energize skin cells by boosting ATP (the fuel your cells use to repair and renew)
• Support collagen production to firm, smooth, and improve elasticity over time

This advanced, non-invasive technology is seamlessly integrated across Lumeo’s targeted modes—offering a 100% safe, painless, and comfortable treatment that adapts to your skin’s needs for visible, lasting results.

Not at all! Lumeo is completely non-invasive and pain-free. Most users feel gentle, soothing vibrations. You might notice a slight tingling sensation—that’s just the device working deeper into your skin to deliver its benefits.

If you’re new to the treatment, we recommend starting on Level 1 Glow Mode and gradually increasing as your skin adjusts. It’s a gentle way to ease in while still achieving visible results.

Yes. Lumeo was designed with delicate areas in mind. It's safe to use around the under-eye area and along the neck and jawline. Just avoid direct contact with the eyes.

Lumeo’s rechargeable battery lasts for about 60 minutes per full charge, which gives you around 20 full treatments. Perfect for at-home or on-the-go use.

After each session, gently wipe the device surface with a soft, damp cloth. Avoid rinsing it directly with water. Store the device in a cool, dry place—ideally in its original box or pouch to keep it protected.

LUMEO uses cosmetic-grade microcurrent and light therapy technology. For safety, please consult your licensed healthcare provider before use if you:

• Have epilepsy or a history of seizures
• Have a pacemaker or any implanted electrical device
• Have metal plates, pins, or implants in the treatment area
• Have a diagnosed heart condition
• Are pregnant or breastfeeding
• Have any neurological disorder or serious medical condition
  

If you are unsure whether LUMEO is appropriate for you, please consult your physician before use.

1. Spread 3-5 pumps of 8Pepta Activating Serum on freshly cleansed skin, working in sections.

2. To turn on the Laduora Velve Pro Skincare Wand, press and hold the power button until the device activates. The Laduora Velve Skincare Wand features touch sensing technology; simply place the Velve head against the skin to turn it on and remove it to turn it off.

3. Gently massage and lift your skin with Velve. Velve can be used on most skin areas: forehead, under eyes, upper lip, cheeks, jaw, and neck. 

4. Discover your own customized skincare experience by rotating Velve head 90° to the right. NOTE: DO NOT OVER-ROTATE.

5. Follow with a hydrating oil or moisturizer. Daily use with a minimum of 5 minutes is recommended for optimized results.

The Velve facial wand + serum kit includes:

1 * Velve rejuvenating facial wand
1 * Velve magnetic charging cable
1 * Velve quick guide
1 * 8Pepta Activating Serum (1.7 fl. oz/ 50 mL)

We know you are going to fall in love with your VELVE facial wand! The great news is it’s gentle and safe enough for everyday use, either morning or night. We recommend using VELVE once in a 24-hour period, for 5-10 minutes per treatment.

Please spread water-based serum, facial mist, or moisturizer on freshly cleansed skin which is very important for the VELVE facial wand to get connectivity with your skin to auto-turn on and also microcurrent feature, the VELVE facial wand offers. 

YES. The VELVE works flawlessly with many skincare lines. However, please keep in mind do not use oil-based skin care products before your VELVE treatment as the oil may prohibit the optimal delivery of microcurrent. For advanced results, apply your favorite LADUORA rejuvenating serum while using the VELVE. 

Applying retinol after red light therapy can boost your skincare routine. However, you should not apply retinol before or together with your Velve treatment, as the combination can cause unexpected skin reaction and irritation.

All our products are appropriate for all skin types: they are dermatologist tested, designed, and formulated for all skin types.

Clean is a lifestyle. 

At LADUORA, all skincare products are "Clean at Sephora" or cleaner. That does NOT mean it doesn't perform. It simply means more time and effort has been put into consciously creating the formulations so that they do not harm you or the environment.

In addition to industry standards, we also do not allow the following to be used in our products:
• Alcohols petroleum or petroleum derivatives
• Any animal products or animal by-products
• No silicones, even linear silicones (e.g. dimethicone)
• No mica

It means LADUORA® skincare products are veganand cruelty-free by default.

Yes! You can use VELVE in conjunction with Botox or fillers. Botox lives within the muscle while VELVE stimulates the above layer of your skin. However, we do recommend consulting with your dermatologist for a personal treatment recommendation. 

The VELVE wand uses LED light therapy, which is a completely natural treatment and does not contain any harmful UV wavelengths; it does not create heat or thermally damage to the skin.

The VELVE device is contraindicated against and should not be used if you are pregnant, have a pacemaker, have epilepsy/seizures or active cancer, or are under the age of 18. If you have any medical concerns, please consult with your doctor before using the device. 

When having the VELVE treatment, do not apply it directly over the eyeballs, midline of neck, chest, or breasts. Do not use the VELVE device over bruises or open wounds. 

It is recommended to clean VELVE after each use. Wipe the VELVE head with alcohol or a dry cloth. NOTE: DO NOT LET VELVE COME IN DIRECT CONTACT WITH WATER.

A fully charged VELVE will last for 70-80 minutes of continuous use.

Laduora Velve's Replacement Magnetic Charger Cable can be found following link here