Laduora Warranty Policy
At LADUORA®, we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® devices. This warranty covers verified manufacturing defects and malfunctions occurring under normal use for a period of one year from the original retail purchase date. It does not cover normal wear and tear, accidental damage, misuse, loss, or theft. At LADUORA®'s discretion, eligible warranty claims may be resolved through repair, replacement, or another appropriate remedy following evaluation of the product.
Battery Performance: Rechargeable batteries are components that naturally experience gradual reduction in capacity and runtime through normal use and aging. Normal battery degradation is considered wear and tear and is not covered under this warranty. However, a battery failure resulting from a verified manufacturing defect within the warranty period may be eligible for warranty service, subject to evaluation and verification by LADUORA®.
To request warranty service and receive an RMA (Return Merchandise Authorization) number, please submit your request through our official 👉Warranty Claim Form.
What you’ll need:
- Order number
- Billing First and Last name
- Shipping address
- Phone number
- Product to be returned
- Please describe the issue you are experiencing with your device and include a short video (10–15 seconds) showing the problem
- Proof of purchase – you will attach a copy or image of your proof of purchase or order number.
- Serial number of your device (if available)
Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of LADUORA® and will not be covered by returns and warranty replacement policy. Purchases made through third-party sales channels (e.g., authorized retailers, TV promotions, or resellers) must also include a valid invoice and order number issued at the time of purchase to process any warranty claims.
Wholesale or retail partners are responsible for evaluating and servicing warranty claims with their end customers. LADUORA® may provide technical support, verification assistance, or replacement product to the wholesale partner in accordance with this warranty policy but does not provide direct warranty replacements to end customers for purchases made through third-party channels.
7 Days Dead on Arrival (DOA) Guarantee
If your device arrives damaged or is not working, please follow the warranty process, contact our 👉customer support center for RMA authorization, and no charge for a return label within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at laduora.com
Returns and Warranty Service Request
To request warranty service and receive an RMA (Return Merchandise Authorization) number, please submit your request through our official 👉Warranty Claim Form.
What you’ll need:
- Order number
- Billing First and Last name
- Shipping address
- Phone number
- Product to be returned
- Description of the issue you are experiencing with your device
- Proof of purchase – you will attach a copy or image of your proof of purchase or order number.
- Serial number of your device (if available)
Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of LADUORA® and will not be covered by returns and warranty replacement policy. Purchases made through third-party sales channels (e.g., authorized retailers, TV promotions, or resellers) must include a valid invoice and order number issued at the time of purchase to process any warranty claims.
