WARRANTY & RETURNS
Shop confidently and enjoy total peace of mind : every single purchase is 100% risk-free each time you shop at Laduora®.
At LADUORA® we stand behind our products and provide a one-year manufacturer's warranty on LADUORA® products. LADUORA® warrants all LADUORA® devices that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for a period of one year from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.
We believe in a customer-first policy. If you are not happy about our product or service, we offer a 30-day return on all LADUORA® products for a full refund, no strings attached or a restocking fee. If you are not happy in any way, please email us at info@laduora.com
We are only able to issue refunds for LADUORA® products purchased directly from www.laduora.com. If purchased from another retailer, please contact them directly for information on their return policy.
Sale items marked with a discount of 30% or greater are FINAL SALE are not eligible for return.
We are sorry, but shipping fees are non-refundable.
7 Days Dead on Arrival (DOA) Guarantee
If your device arrives damaged or is not working, please follow the warranty process, contact our
customer support center for RMA authorization, and no charge for a return label within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at
laduora.com
Returns and warranty replacement request
Please contact our customer service department at info@laduora.com for "RMA service" to receive an RMA (Return Merchant Authorization) number.
What you’ll need:
- Billing First and Last Name
- Shipping address
- Phone number
- Product to be returned
- Description of the issue you are experiencing with your device
- Proof of purchase – you will attach a copy or image of your proof of purchase or order number.
- Serial number of your device
Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of LADUORA® and will not be covered by returns and warranty replacement policy.
